How to buy? - Chula Kids
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What are the shipping methods?

Shipments are made through specialized companies. The products purchased will be delivered to the person and address indicated in the order.

I have bought products from various brands. How will they arrive?
In case of buying products of different brands, each brand will arrive in a package and on a different day. For example, in the case of purchasing a Brand 1 dress and Brand 2 pants, the Brand 1 package could arrive within three days of placing the order and the Brand 2 package at 10 days. This is because each clothing brand makes its own shipment.

Are there shipping costs?

The expenses caused by the shipment of the order will be borne by the buyer being indicated prior to the formalization of the order.

Sometimes brands can make discounts from certain quantities of purchase, always referring to their own brand, this will be duly reported and will be something not cumulative to other brands, unless they have the same or similar promotions and / or discounts.

What is the delivery period of the order?

The established shipping time can vary between 3 and 15 working days from receipt of the transfer or payment by card. In many occasions our suppliers produce the articles in an artisanal way and require a minimum time to be made. The client will always be informed of the estimated shipping times in case of having to proceed to new productions. However, the delay of the order will not imply any cancellation or compensation.

An order is considered delivered at the moment in which the carrier delivers the package and signs the receipt document. Check that the order arrives in good condition and that what has arrived is the same as the delivery note.

Can I know what status my order is in?

Yes. Send an inquiry email to the email: and you will receive a response with the status of your order.

What should I do to give the item back?

Our policy, in compliance with current regulations, you have the right to return any item purchased at, within 14 working days from the date of receipt, except in the case of personalized goods, made to measure for you.

The return will be made once verified that the product is in the same conditions that was sent on its packaging and original labels.

It is necessary that you send us an email to telling us the reason for your return and we will indicate the steps to follow. The item for return must be wrapped in its original packaging, sealed and in perfect condition.

We will refund your money within a maximum period of 30 days after we receive the item.

If the reason for the return is that the garment does not satisfy you, we will refund the amount of the same, but you will have to bear the return costs, if the cause of the return was that the item is defective, then it will be the brand through of Chulakids who assumes the return expenses.

What is the deadline to make a return?

The term for any return is 14 calendar days from the date of receipt of the product, except in the case of personalized goods, made to measure for you.

The return will be made once verified that the product is in the same conditions that was sent on its packaging and original labels.

What should I do if I receive an incorrect item?

If at any time, by mistake, you receive an item you have not ordered, please contact us through and we will resolve the mistake as soon as possible.

How will I receive my refund?

Once the goods have been received and checked, you will receive the amount in the same way in which you made your purchase. Remember that the payment to the credit card always depends on your bank.

How should I do if the amount of my refund is incorrect?

Contact us, we will solve the problem as soon as possible.

Can I cancel an order?

If the cancellation of the order arrives before the departure of goods, the customer will not have any expense. In the case of cancellation after the order has been placed, the customer will have to pay the shipping costs as well as the return costs of this same order.


What are the accepted forms of payment?

The payment methods are:

Income / bank transfer. If you have any questions, send us an email to and we will inform you of the steps to follow.

VISA, MasterCard or American Express credit cards


How can I get in touch with you?

To send us your questions, you have several possibilities:

Use our contact form.
Ask us an ONLINE consultation through
Ask us a question through our online chat
 We will respond as quickly as possible

How do I know that you have received my order request?

After placing an order you will always receive a confirmation email.

Can I receive a bill for my purchase?

You will always receive the corresponding official invoice justifying your purchase at the time of receiving the order.

Do the prices include VAT?

The prices reflected in the web yes include VAT which will be broken down in the invoice that will be sent to you along with the merchandise.

Is it possible to receive periodic information in my email with the latest news and offers from Chulakids?

Yes. By simply accessing "Newsletter" you will receive information about the latest news, events and promotions of Chulakids that you can find on our website.

Can I unsubscribe from the chulakids newsletter?

Unsubscribing is quick and easy, simply send an email to with the subject LOW requesting the withdrawal of the DATABASE.